RULE # 1 : Do NOT Use a CREDIT CARD whilst checking in to a hotel
RULE #2 : Do NOT meet you play mate in your home town
to be continued...
Working at the hotel, Guest Services makes for a wonderful fun filled job. Everyday is different and I am accumulating some stories I felt I should share. I love my job and the people I work with. The hotel is a wonderful place. Please enjoy my blog...
Tuesday, February 1, 2011
Sunday, January 23, 2011
California Girl
A few weeks have past since this young lady from California walked through the door.
At first she was slightly confused. She has flown in to NJ to Drive a car back to CA for a friend. The friend had arranged for her to pick up the car at our hotel.
NO CAR and NO PERSON...
She decided to grab her belongings from her car service and hang out with me in the lobby whilst she waited for the car to be dropped off.
As it happened this day was the start of a snow storm... as she sat, the snow began to fall.
After we chatted for a few hours, she started to look very sleepy and annoyed and decided to take a room and have a nap. The person she was driving for was going to pay for the room, so she checked in.
The following morning I was surprised to see her still here. The car had arrived int he PM not the AM, miscommunication somewhere! She had decided to wait for the snow to stop before she embarked on her long journey to California. We estimated she would drive a little under 3,000 miles. She said it would take about 4 days... but the weather she was going to encounter was not very nice.
I wonder how long it took her? What a great way to spend a week.
At first she was slightly confused. She has flown in to NJ to Drive a car back to CA for a friend. The friend had arranged for her to pick up the car at our hotel.
NO CAR and NO PERSON...
She decided to grab her belongings from her car service and hang out with me in the lobby whilst she waited for the car to be dropped off.
As it happened this day was the start of a snow storm... as she sat, the snow began to fall.
After we chatted for a few hours, she started to look very sleepy and annoyed and decided to take a room and have a nap. The person she was driving for was going to pay for the room, so she checked in.
The following morning I was surprised to see her still here. The car had arrived int he PM not the AM, miscommunication somewhere! She had decided to wait for the snow to stop before she embarked on her long journey to California. We estimated she would drive a little under 3,000 miles. She said it would take about 4 days... but the weather she was going to encounter was not very nice.
I wonder how long it took her? What a great way to spend a week.
Friday, January 21, 2011
Smelly People
I really don't get it....
You have had a night in a hotel... hot water, shower and bath available ensuite, clean towels. We provide Soap, Shampoo and conditioner and any other toiletries you may have forgotten. But still you smell?
It is one of life's big mysteries I guess. Like, Why is orange jam called Marmalade?!
I can understand encountering smelly people at check in, those who have been hard at work in the outdoors, working up a sweat. But at check out there is no excuse.
I wonder why, especially when I am trying not to inhale whilst also trying to be polite. It's hard to talk when you can't breathe. These people are the ones who want to chat more and are intent on finding out where I hail from! I have taken a liking to the new Febreeze Dragonfruit air freshner... and I am not afraid to use it!
I have a few suggestions, but nothing is acceptable!
They have a phobia of being naked in a strange environment, even with the door locked!
Can't be bothered?
Have no sense of smell?
Don't like our towels? Please pack your own!
The fear of drowning in a small amount of water plagues on their mind?
Can't swim?
Can't operate the tap?
Needs assistance with drying?
Can't unwrap the soap?
Please feel free to add your comments !
You have had a night in a hotel... hot water, shower and bath available ensuite, clean towels. We provide Soap, Shampoo and conditioner and any other toiletries you may have forgotten. But still you smell?
It is one of life's big mysteries I guess. Like, Why is orange jam called Marmalade?!
I can understand encountering smelly people at check in, those who have been hard at work in the outdoors, working up a sweat. But at check out there is no excuse.
I wonder why, especially when I am trying not to inhale whilst also trying to be polite. It's hard to talk when you can't breathe. These people are the ones who want to chat more and are intent on finding out where I hail from! I have taken a liking to the new Febreeze Dragonfruit air freshner... and I am not afraid to use it!
I have a few suggestions, but nothing is acceptable!
They have a phobia of being naked in a strange environment, even with the door locked!
Can't be bothered?
Have no sense of smell?
Don't like our towels? Please pack your own!
The fear of drowning in a small amount of water plagues on their mind?
Can't swim?
Can't operate the tap?
Needs assistance with drying?
Can't unwrap the soap?
Please feel free to add your comments !
Thursday, January 20, 2011
Poop Man
This guest called down to the lobby and asked me if I would call and get him a cab. Of course I could, I am a very helpful and attentive Guest Services Agent, this is part of my job!
The local Cab company always ask where the guest would like to go... funny that! so I asked the guest this very question and his response was... "Over to the AH Police Department, then on to EWR"
"Very well Sir, I will let you know when they arrive"
I call the cab company, they tell me they will be there in 10 mins. They are very reliable and are always pretty sharp, the driver always likes to come in and grab a coffee if he has time spare.
Before the car arrives the telephone rings again.... " I know longer need to go to the Police Department, they ain't gonna let me have me clothes back, switch sucks cos I stink of dog crap and have to get going"
I immediately thought this very unfortunate for the cab driver!
As I am chatting to this lovely lost lady this buffoon walks through the lobby shouting and cursing words I cannot even type into his mobile phone. This lovely stinky man slams his key card on the counter and gets in to the cab.
I guess he just checked out!
I wish this was the end of this story... but alas no!
About an hour later this angry man calls me, turns out it is Stinky and he is not happy.
Stinky yells at me telling me I have charged his credit card when he paid cash, he wanted a refund.. blah blah blah.
I advised him to hold whilst I looked in to it...
" Yes, Sir you are correct we did indeed make a charge to you card..." before I had completed my sentence I rudely interrupted.
"Well I paid cash, you have no business charging my card and MAXING it out"
" Sir, you had a balance from a long distance telephone call, this is the charge that went on your Credit Card"
" How much?'
" $1.50"
"Well, Why did you max out my card?"
" Sir, I really think you need to ask the bank that question!"
About 2 hours after he had initially left... I answer the telephone and it the AH Police Department. They had a few questions with regards to STINKY.
What made me chuckle was the excitement in the officers voice when I was able to tell him where this person had headed. He was shocked that I knew....
"Very easy Officer. I ordered his cab!"
Monday, January 3, 2011
New Year brings new...
The first thing that springs to mind is resolutions... I have decided that mine will be to eat 2 pieces of fruit everyday, continue to watch my weight and visit the gym on a very regular basis.
I am so lucky my friend and co-worker is also my gym buddy. This will help me get back on track after a little holiday break.
The break was unintentional... I got snowed in the hotel and did not have a gym bag with me other wise I could of easily used the small work out facility we have. Thursday I threw myself down the stairs as I rushed out to work... meant another delay due to bruises.
Tomorrow I will be back on track!
I am glad the New Year didn't bring any trouble today. Just one Sexerciser who took a time out over the holiday... he seems to be back on track today !
I see sexercisers in many forms... and who am I to judge. Obviously I don't ! This guy is a sleeze ball. He could arrive any day of the week... he is not fussy what day, I guess their schedule changes every week. unlike others that come the same day every week....with out fail!
Flem, thats what I call him is least 58 years old... and just makes my skin crawl. I have never seen the female...but I alway wonder what on earth attracts her to him.
Yes I ate my 2 pieces of Fruit today... Day one complete. We all have resolutions for the new year and I hope you are doing as well as I am so far!
Happy New Year!
I am so lucky my friend and co-worker is also my gym buddy. This will help me get back on track after a little holiday break.
The break was unintentional... I got snowed in the hotel and did not have a gym bag with me other wise I could of easily used the small work out facility we have. Thursday I threw myself down the stairs as I rushed out to work... meant another delay due to bruises.
Tomorrow I will be back on track!
I am glad the New Year didn't bring any trouble today. Just one Sexerciser who took a time out over the holiday... he seems to be back on track today !
I see sexercisers in many forms... and who am I to judge. Obviously I don't ! This guy is a sleeze ball. He could arrive any day of the week... he is not fussy what day, I guess their schedule changes every week. unlike others that come the same day every week....with out fail!
Flem, thats what I call him is least 58 years old... and just makes my skin crawl. I have never seen the female...but I alway wonder what on earth attracts her to him.
Yes I ate my 2 pieces of Fruit today... Day one complete. We all have resolutions for the new year and I hope you are doing as well as I am so far!
Happy New Year!
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