Mrs. B. a new guest tripped and fell down the stairs yesterday evening, seems she has broken a hip and an operation is needed to fix her. This leaves Mr. B a guest with us for a little longer than anticipated. We wish her well.
Seems the prankster Ghosts are messing with the water system in the King section... scolding hot water, no cold and hot toilets can only be the work of the spirits. I love their antics!
Worldwide travelers in Rm #236 and #240. One is a very polite young man... the other a complete tosser! Polite man extended their stay One more night... Tosser called front desk to bark "Internet not vurking" I explained we were having difficulties and we were in the process of getting it fixed. 3 calls more, he gives up and stomps into the lobby... Barking and staring at me to "FIX IT".
Crickey, I must take an IT networking course so this doesn't happen again!
I politely pointed out that I cannot fix it... the business center in the lobby was also effected..SORRY! He apparently has "Velly important App to do"!
Well once again, I am sorry. I have played personal assistant for you today, every other call asked to be put through to your room... and 50% of the other calls was you asking me to fix the internet or wanting instructions on how to dial out from your room!
I guess there is one consolation... You never burped in my face today.
And just when you think you have had enough....
The phone rings and one of my favourite guests are on the line to tell me they are on their way for 2 nights.
This is why I love my Job.... You never know who is going to check in next!
Rm #255 I await your pleasant conversation at Breakfast tomorrow.
Wednesday, May 26, 2010
Tuesday, May 18, 2010
Romance is still alive!
One of our guests went all out on the romance yesterday, but it didn't end as planned.
I have spoken before about the security deposit required when guests want to pay by cash to cover incidentals and theft.
I checked a couple in at around 10am, it seems they did not need to spend the night so sometime between 3pm and 5pm they checked out and waited as the room was checked in order to have the deposit returned.
,
T, strolled off to check the room and on entering the room she saw PETALS, How romantic, he bought rose petals! Her immediate thought I am sure was... E isn't going to be happy in the morning, so T planned on cleaning that up herself!
On further inspection of the room she noticed that the Petals were all over the sheets, and in the bed. I am sure no-one would have thought that rose petals when used in this manner can stain white sheets in the same way Red Wine will.
The sheets looked like Red Wine had been splashed on them, this had seeped into the mattress pad below.
Can you imagine, standing at the front desk waiting for T to come back... he must have known there was going to be a problem!
Poor T had to tell the young romantic he had just lost $75 thanks to the staining Rose Petals...
I am happy to report that the stains were successfully removed from all items, except one. He was today refunded $65, and will probably think twice about purchasing Roses to use in this manner again.
Don't say I didn't warn you!
I have spoken before about the security deposit required when guests want to pay by cash to cover incidentals and theft.
I checked a couple in at around 10am, it seems they did not need to spend the night so sometime between 3pm and 5pm they checked out and waited as the room was checked in order to have the deposit returned.
,
T, strolled off to check the room and on entering the room she saw PETALS, How romantic, he bought rose petals! Her immediate thought I am sure was... E isn't going to be happy in the morning, so T planned on cleaning that up herself!
On further inspection of the room she noticed that the Petals were all over the sheets, and in the bed. I am sure no-one would have thought that rose petals when used in this manner can stain white sheets in the same way Red Wine will.
The sheets looked like Red Wine had been splashed on them, this had seeped into the mattress pad below.
Can you imagine, standing at the front desk waiting for T to come back... he must have known there was going to be a problem!
Poor T had to tell the young romantic he had just lost $75 thanks to the staining Rose Petals...
I am happy to report that the stains were successfully removed from all items, except one. He was today refunded $65, and will probably think twice about purchasing Roses to use in this manner again.
Don't say I didn't warn you!
Monday, May 17, 2010
Monday Monday, so good to me !
Only a 5 hr shift for me today, I do like Mondays!
E was her normal chipper self this morning... I smiled and said good morning as she strolled in. I got a poked out tongue and a grunt as usual. But hey, you gotta love E!
B called, she wasn't coming in, she was on her way to 2 meetings... silly girl! Mondays are not the days for early morning meetings. I did not have much time to catch up with her as she came in clutching a 7-11 Coffee cup.
In Strolls Mr PP, "Good Morning" I say as I greet him across my counter..."What's so good about it?" was his reply... Crickey I cannot believe what a great day I am in for... please enough of the jolly humour!
T, she always makes me giggle. Mondays are no exception, even if a little tough. We were both pleased to see Mr Death, Rm #110 or AKA Just one more night... had finally departed.
This did cause me to break out in my own rendition of "Just One More Night" I figured if they were all so glum, maybe I would just sing through my shift and cheer them all up.
Sexercising started at 8.30... Glad to see someone was going to enjoy the day!
I forgot to tell you last week about the guest who couldn't get out of their room. This made me giggle so have to share it.
I was just minding my own business at about 8.15 last Thursday, when the phone rings...
"Guest Services"
"We cannot get out of our room"
"Excuse me?"
"We cannot open the door, we are locked in"
"Have you pulled back the bar?"
"Yes"
"Released your dead bolt?"
"yes"
"I will send maintenance to assist you"
You guessed it, I was maintenance at that early hour... so after telling Mr G and Miss A who were eating in the breakfast room, that I was off to assist a guest who could not get out of their room and if I did not return to send help!
I got to the door of rm # 107 and heard cries of... "We are stuck in here" I slid the door key I had made into the lock...
I received an ORANGE light... this means the Dead bolt in still in use and I cannot get it.
From behind the door I hear "See, we are stuck"
I wiggle the handle, rattle the door and I hear the dead bolt fall back into place....and a resounding...
YEAHHHHH from behind the door.
I was a HERO !
I giggled all the way back to my station, and made sure Mr B oiled the lock when they had checked out.
E was her normal chipper self this morning... I smiled and said good morning as she strolled in. I got a poked out tongue and a grunt as usual. But hey, you gotta love E!
B called, she wasn't coming in, she was on her way to 2 meetings... silly girl! Mondays are not the days for early morning meetings. I did not have much time to catch up with her as she came in clutching a 7-11 Coffee cup.
In Strolls Mr PP, "Good Morning" I say as I greet him across my counter..."What's so good about it?" was his reply... Crickey I cannot believe what a great day I am in for... please enough of the jolly humour!
T, she always makes me giggle. Mondays are no exception, even if a little tough. We were both pleased to see Mr Death, Rm #110 or AKA Just one more night... had finally departed.
This did cause me to break out in my own rendition of "Just One More Night" I figured if they were all so glum, maybe I would just sing through my shift and cheer them all up.
Sexercising started at 8.30... Glad to see someone was going to enjoy the day!
I forgot to tell you last week about the guest who couldn't get out of their room. This made me giggle so have to share it.
I was just minding my own business at about 8.15 last Thursday, when the phone rings...
"Guest Services"
"We cannot get out of our room"
"Excuse me?"
"We cannot open the door, we are locked in"
"Have you pulled back the bar?"
"Yes"
"Released your dead bolt?"
"yes"
"I will send maintenance to assist you"
You guessed it, I was maintenance at that early hour... so after telling Mr G and Miss A who were eating in the breakfast room, that I was off to assist a guest who could not get out of their room and if I did not return to send help!
I got to the door of rm # 107 and heard cries of... "We are stuck in here" I slid the door key I had made into the lock...
I received an ORANGE light... this means the Dead bolt in still in use and I cannot get it.
From behind the door I hear "See, we are stuck"
I wiggle the handle, rattle the door and I hear the dead bolt fall back into place....and a resounding...
YEAHHHHH from behind the door.
I was a HERO !
I giggled all the way back to my station, and made sure Mr B oiled the lock when they had checked out.
Wednesday, May 12, 2010
Saturday Night
This past weekend I got to experience life at the hotel on a Saturday night.... believe me, it wasn't half as exciting as I thought it might be!
What was funny was the look on one guests face as they strolled past the desk, this guest known in past blogs as Mr 110 or Mr Death. Yes he is still with us and still trying to avoid actually telling me when he is departing. I have tried using my "ESPN" on more than one occasion to which I have not been very successful. I really must try harder!
I did get to witness what happens when a group of guests stay with us and attend a wedding where NO shuttle is arranged...
Mrs P arrives at Lobby and announces she has booked 3 taxi's to take her and 8 others to the wedding. Along come 2 more guests, sees that they cannot squeeze in with Mrs P and orders their own taxi from another company.... Along come his taxi... All of them leave.
30 secs later 2 young ladies are in the lobby looking for the car they booked, which was the car the 2 men got into... who would have known?!
Can you see the terrible circle developing? Yes you guessed it. Someone was always in the wrong car, because no-one actually booked the cars using their names. This went on for about an hour until all 24 guests had departed in other peoples cabs, confusing me and the taxi companies with all the phone calls!
I wondered how this happened because I call the local taxi company at least once a day and 95% of the time I HAVE to give a name otherwise the taxi company gets angry with me.
I also had a very strange telephone conversation....
I answered the telephone in my usual polite manner.
"I would like to make a reservation, But do you know when the beach is open?"
I replied "The Beach is open"
Caller "THE BEACH IS OPEN!"
"Yes"
"What today the beach was open?"
I replied " Yes, the beach is open"
"Will it be open next week"
So I replied " Yes, it will be open next week"
CLUNK !
I wanted to tell them, the beach is open all year round... you just pay between Memorial Day and Labour day!
What was funny was the look on one guests face as they strolled past the desk, this guest known in past blogs as Mr 110 or Mr Death. Yes he is still with us and still trying to avoid actually telling me when he is departing. I have tried using my "ESPN" on more than one occasion to which I have not been very successful. I really must try harder!
I did get to witness what happens when a group of guests stay with us and attend a wedding where NO shuttle is arranged...
Mrs P arrives at Lobby and announces she has booked 3 taxi's to take her and 8 others to the wedding. Along come 2 more guests, sees that they cannot squeeze in with Mrs P and orders their own taxi from another company.... Along come his taxi... All of them leave.
30 secs later 2 young ladies are in the lobby looking for the car they booked, which was the car the 2 men got into... who would have known?!
Can you see the terrible circle developing? Yes you guessed it. Someone was always in the wrong car, because no-one actually booked the cars using their names. This went on for about an hour until all 24 guests had departed in other peoples cabs, confusing me and the taxi companies with all the phone calls!
I wondered how this happened because I call the local taxi company at least once a day and 95% of the time I HAVE to give a name otherwise the taxi company gets angry with me.
I also had a very strange telephone conversation....
I answered the telephone in my usual polite manner.
"I would like to make a reservation, But do you know when the beach is open?"
I replied "The Beach is open"
Caller "THE BEACH IS OPEN!"
"Yes"
"What today the beach was open?"
I replied " Yes, the beach is open"
"Will it be open next week"
So I replied " Yes, it will be open next week"
CLUNK !
I wanted to tell them, the beach is open all year round... you just pay between Memorial Day and Labour day!
Tuesday, May 4, 2010
The Unwanted List
Yes it exists... A list of people not wanted at our hotel.
You really have to be a complete numpty to get yourself on this list of 23... and once you make it, you will be there forever.
One that springs to mind is Mr Smith. What a lovely gent he was. He stayed once and a while with his girl, always sleeping past check out time. Until one day he smoked in a NON-smoking room.
Apparently when Mr Smith checked in, the girl at the desk informed him we have no smoking rooms available but you can take a king smoking and you can smoke out on the patio....He thought that this meant, Smoke in a room reserved for the non smoking guests.
When you are a CASH customer, as this gent was, you hand over a $50 deposit for incidentals and at Check out you get this back once Housekeeping has checked the room and given the front desk the OK to hand it back. Yes you guessed it... E called me to report there had been smoking in the room...(hooray my petty cash just got bigger!)
Before I had even put the phone down Mr Smith was practically climbing over the front desk to explain... "I was told I could smoke on the patio".... "It must have blown in" "I want my money back NOW!"
To which I replied "Ok Sir, please calm down". Along comes GM Mr. PP, off he goes to check the room, and comes down with a clear plastic cup half filled with water with dog ends in it... this was found right next to the bed on the side table.
EWWW!!!
Mr Smith yelled at his girl for not getting rid of the evidence and he is now pacing even faster around the lobby, I can't keep up with him. He really must need his $50 back. Shall I tell him now the penalty for Smoking in a NON smoking room is $75, for the deep cleaning?!
She is trying to calm him down, as she knows this is not going very well . Last time she was in the hotel she was with a difference man... maybe she thinks I am going to comment on that. No comment from me!
It all ended very nasty... He used the F word at me, and Mr PP Banned him for life.
I was advised by my GM to go and check the room for myself, just to get my own point of view in the matter.
I could smell the smoke in the hallway, and as I entered the room nearly choked on the smoke...
Clearly Smoking in a NON-Smoking Room. Unless you want a $75 fine.. DON'T DO IT !
Next to make it on the Not Wanted List will be another Mr S who likes to Save Goats!
You really have to be a complete numpty to get yourself on this list of 23... and once you make it, you will be there forever.
One that springs to mind is Mr Smith. What a lovely gent he was. He stayed once and a while with his girl, always sleeping past check out time. Until one day he smoked in a NON-smoking room.
Apparently when Mr Smith checked in, the girl at the desk informed him we have no smoking rooms available but you can take a king smoking and you can smoke out on the patio....He thought that this meant, Smoke in a room reserved for the non smoking guests.
When you are a CASH customer, as this gent was, you hand over a $50 deposit for incidentals and at Check out you get this back once Housekeeping has checked the room and given the front desk the OK to hand it back. Yes you guessed it... E called me to report there had been smoking in the room...(hooray my petty cash just got bigger!)
Before I had even put the phone down Mr Smith was practically climbing over the front desk to explain... "I was told I could smoke on the patio".... "It must have blown in" "I want my money back NOW!"
To which I replied "Ok Sir, please calm down". Along comes GM Mr. PP, off he goes to check the room, and comes down with a clear plastic cup half filled with water with dog ends in it... this was found right next to the bed on the side table.
EWWW!!!
Mr Smith yelled at his girl for not getting rid of the evidence and he is now pacing even faster around the lobby, I can't keep up with him. He really must need his $50 back. Shall I tell him now the penalty for Smoking in a NON smoking room is $75, for the deep cleaning?!
She is trying to calm him down, as she knows this is not going very well . Last time she was in the hotel she was with a difference man... maybe she thinks I am going to comment on that. No comment from me!
It all ended very nasty... He used the F word at me, and Mr PP Banned him for life.
I was advised by my GM to go and check the room for myself, just to get my own point of view in the matter.
I could smell the smoke in the hallway, and as I entered the room nearly choked on the smoke...
Clearly Smoking in a NON-Smoking Room. Unless you want a $75 fine.. DON'T DO IT !
Next to make it on the Not Wanted List will be another Mr S who likes to Save Goats!
Saturday, May 1, 2010
Friday April 30th 2010
What a lovely end to the month of April, the sun is shining and the forecast for the weekend is HOT HOT HOT!
Which brings me to my topic of blog today. Thank you MD for the reminder.
THE BREAKFAST ROOM
The breakfast room is a sunny place, especially if we are greeted by Mr Sunshine. Other days it is a Bright room with a view of the garden area in the front of the hotel.
People enjoy their breakfast in here and often comment on the lovely room with the glass frontage.
I am slowly learning that many people have different views.
Today during the early part of breakfast 7-8am, when the sun comes up and blinds me as I sit at the front desk praying it is still there when I leave at 3pm, (it has a tendency to disappear when I leave for the day) I often think for a second that the sun is blinding me, but wow what a lovely start to the day.
There was a gentleman, sitting in the breakfast room, back to the sunny window eating with his wife, watching the news.
They seemed really happy, but as I entered to get myself a cup of tea, I was asked.
"Can you close the blinds?" I did ask this man to repeat his question as I was a little shocked, hadn't had a cup of tea and may have been mishearing him.
"Can you shut the blinds?" by this time he had turned around to survey, we have no blinds.
I told Mr Q, We do not have blinds, but if you are hot I will lower the temperature on the AC for you.
"The temperature is not the problem young lady, ( hee hee YOUNG!) The problem is that I am blinded by the sun.... please remember his back is to the window.
In my mind I said, please go sit in my seat, I have white dots in front my eyes, but do you hear me complaining, its glorious out!
Asking him to turn away from the sun was not going to solve the problem, so I merely said, It is a lovely day !
"WEll, you believe me when I tell you that you WILL lose business because of this"
Oh boy... How was I going to tell Mr PP that he will be losing business now the sun is shining and everyone is flocking to the beach?
I had to ditch my Tea and head back to my sun filled area, and chuckle to myself.
I had many bad comments for him in my head...
"Maybe Sir you should visit NJ during the months of Dec/Jan/Feb, when the sun is not so often seen"
"Sir, why don't you take your breakfast back to your room and enjoy it from your patio"
"I advised that if you stay another night, you lay in bed an extra hour and come down to breakfast when the sun is slightly higher in the sky and won;t bother you"
Can you believe by the time he checked out he had surveyed the Breakfast Room and presented me with a solution for the SUN discomfort he felt.
Purchase a lot of the tint you can buy to put across the top section of your car windscreen and place it on the top 3ft of the windows....
My solution.... You do not stay again if the sun bothers you,go to the UK for a vacation instead!
Which brings me to my topic of blog today. Thank you MD for the reminder.
THE BREAKFAST ROOM
The breakfast room is a sunny place, especially if we are greeted by Mr Sunshine. Other days it is a Bright room with a view of the garden area in the front of the hotel.
People enjoy their breakfast in here and often comment on the lovely room with the glass frontage.
I am slowly learning that many people have different views.
Today during the early part of breakfast 7-8am, when the sun comes up and blinds me as I sit at the front desk praying it is still there when I leave at 3pm, (it has a tendency to disappear when I leave for the day) I often think for a second that the sun is blinding me, but wow what a lovely start to the day.
There was a gentleman, sitting in the breakfast room, back to the sunny window eating with his wife, watching the news.
They seemed really happy, but as I entered to get myself a cup of tea, I was asked.
"Can you close the blinds?" I did ask this man to repeat his question as I was a little shocked, hadn't had a cup of tea and may have been mishearing him.
"Can you shut the blinds?" by this time he had turned around to survey, we have no blinds.
I told Mr Q, We do not have blinds, but if you are hot I will lower the temperature on the AC for you.
"The temperature is not the problem young lady, ( hee hee YOUNG!) The problem is that I am blinded by the sun.... please remember his back is to the window.
In my mind I said, please go sit in my seat, I have white dots in front my eyes, but do you hear me complaining, its glorious out!
Asking him to turn away from the sun was not going to solve the problem, so I merely said, It is a lovely day !
"WEll, you believe me when I tell you that you WILL lose business because of this"
Oh boy... How was I going to tell Mr PP that he will be losing business now the sun is shining and everyone is flocking to the beach?
I had to ditch my Tea and head back to my sun filled area, and chuckle to myself.
I had many bad comments for him in my head...
"Maybe Sir you should visit NJ during the months of Dec/Jan/Feb, when the sun is not so often seen"
"Sir, why don't you take your breakfast back to your room and enjoy it from your patio"
"I advised that if you stay another night, you lay in bed an extra hour and come down to breakfast when the sun is slightly higher in the sky and won;t bother you"
Can you believe by the time he checked out he had surveyed the Breakfast Room and presented me with a solution for the SUN discomfort he felt.
Purchase a lot of the tint you can buy to put across the top section of your car windscreen and place it on the top 3ft of the windows....
My solution.... You do not stay again if the sun bothers you,go to the UK for a vacation instead!
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